Use of cookies

1. Information about us

The Caravan Club Limited, trading as Experience Freedom, is the owner and operator of www.experiencefreedom.co.uk (our website). We are a company limited by guarantee registered in England and Wales under company number 646027. Our registered company address is: The Caravan Club, East Grinstead House, East Grinstead, West Sussex RH19 1UA. Our VAT number is 239719331.

2. Contact us

If you would like any information about Experience Freedom and its activities you can contact us by telephone on 01342 777533 or email [email protected]. You can also write to Experience Freedom at East Grinstead House, East Grinstead, West Sussex RH19 1UA. If you have any queries relating to this Use of Cookies policy, our Privacy Policy or Terms of Use, please contact the Data Protection Officer by letter at the address above or email [email protected].

Contact details, including a telephone number and email address can be found on our website on our 'Get in touch' page.

Thank you for using our website.

Use of Cookies Policy

This policy explains how we use cookies and similar technologies on www.experiencefreedom.co.uk. You can find out more information about who we are and how we use your personal data by reading our Privacy Policy.

3. What are cookies and similar technologies?

3.1. A cookie is a small file of letters and numbers. When you visit our website cookies get stored on the computer or mobile device you are using, and we are able to access cookies stored from your previous visits. Cookies distinguish your computer or mobile device from others that are used to visit our website.

3.2. Our website also uses other technologies that do similar things to cookies. For example, the website uses pixel trackers and local storage.

3.3. In this policy we use ‘cookies’ to refer to cookies and those similar technologies.

4. What do we use cookies for?

4.1. Cookies allow different features of our website to work. They also allow us to analyse how people use our website, and to provide more tailored marketing.

4.2. We use the following categories of cookies on our website:

4.2.1. Strictly Necessary: These cookies are strictly necessary to enable us to provide services you have requested, including access to our website. For example, they enable you to make bookings via the website, and login to the ‘My Bookings’ area. They also help keep the website secure.

4.2.2. Functional: These cookies allow our website to remember choices you make and tailor the website to provide enhanced features and content for you. They may be set by us or by third-party providers whose services we have added to our pages. Without these cookies, our website cannot remember choices you've previously made or personalise your browsing experience.

4.2.3. Analytics and Optimisation: These cookies collect information about how you use our website. They allow us to count visits and traffic sources so we can measure and improve the performance of our site. All the information these cookies collect is aggregated so we do not use it to learn about your individual use of the website. These cookies help us learn how our website is performing so we can make improvements and enhance your browsing experience.

4.2.4 Marketing: These cookies are used to tailor marketing to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the marketing campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. These cookies can track your visits to other websites. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

4.3. You can find more information about the individual cookies we use and the purpose of those cookies in the list of cookies below

5. Who else sets cookies on our website?

5.1. When you visit our website some of the cookies are stored or accessed on your device by third parties (third party cookies).

5.2. Some third party cookies are necessary cookies set by our suppliers who provide essential parts of our website. The other third party cookies are functional, marketing, or analytics cookies.

5.3. When you use the cookie management feature on our website to allow or reject functional, marketing or analytics cookies your choices will apply to any third party cookies which are included in those categories as well.

5.4. Examples of third party cookies include:

5.4.1. YouTube cookies: we sometimes embed video content from websites such as YouTube. As a result, when you visit a page with content embedded from YouTube, you may be presented with cookies from YouTube.

5.4.2. Social sharing cookies: our website carries embedded 'share' buttons for social networks to enable you to easily share sites and discussions on those networks. Those networks set cookies when you visit those pages of the website.

5.4.3. Advertising network cookies: our website carries adverts which are served by different advertising networks. Those networks set cookies when you visit those pages of the website.

5.5. The list of cookies shows which cookies are third party cookies, who provides them, and the purpose of the cookies.

6. How can you choose which cookies are used?

6.1. The only cookies we use automatically are strictly necessary cookies.

6.2. We will only use functional, marketing, or analytics and optimisation cookies if you consent by selecting them via the cookie management feature on our website.

6.3. You can change your cookie preferences at any time by using the cookie management feature on our website. You may need to reload the page you are viewing for your new preferences to apply.

6.4. You can also delete cookies through your browser, and most browsers have settings that you can use to manage cookies.

7. How long do cookies last for?

7.1. Some cookies, known as ‘session cookies’ only last until you close your web browser. Other cookies, known as ‘persistent cookies’ are saved for longer so that they continue between different browsing sessions. You can delete persistent cookies by using the settings in your web browser.

8. What other information do we collect from your device?

8.1. When you visit our website we automatically collect technical information such as the internet protocol (IP) address you are using, the browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

8.2. We use that information to analyse and improve the performance of our website and understand the geographic location of our website users, to help keep the website secure, and to make sure that our website displays properly on your device.

8.3. You can find out more about how we use your personal data by reading our Privacy Policy.

9. Changes to this Use of Cookies policy

We will amend this Use of Cookies policy from time to time to ensure it remains up to date and reflects how we use cookies and similar technologies as well as any new legal requirements. Please visit our website to keep up to date with any changes as the current version of this policy will always be posted on our website.

Version no.	Description of change	Date published
1.0	First publication	26 April 2017
2.0	Policy updated in line with The Privacy and Electronic Communications Regulations and to reflect the new cookie management feature	17 November 2021

10. Last update

This Use of Cookies policy (Version 2.0) was last updated on 17 November 2021

11. List of cookies

Our website carries embedded 'share' buttons to enable users of the site to easily share pages with their friends. These sites may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

Strictly necessary cookies

Name	Where it is from	Purpose
__RequestVerificationToken	experiencefreedom.co.uk	Helps prevent Cross-Site Request Forgery (CSRF) attacks.
ARRAffinity	experiencefreedom.co.uk	Used to distribute traffic to the website on several servers in order to optimise response times.
ARRAffinitySameSite	experiencefreedom.co.uk	Used to distribute traffic to the website on several servers in order to optimise response times.
CookieConsent	experiencefreedom.co.uk	Stores the user's cookie consent state for the current domain.
cookiescriptaccept	experiencefreedom.co.uk	This cookie is used to determine if the visitor has accepted the cookie consent box.
rc::a	google.com	This cookie is used to distinguish between humans and bots. This cookie is set by Google reCAPTCHA to filter requests from bots and prevent them from submitting forms on our site and compromising our data security.
rc::c	google.com	This cookie is used to distinguish between humans and bots. This cookie is set by Google reCAPTCHA to filter requests from bots and prevent them from submitting forms on our site and compromising our data security.
ARRAffinity	qa.experiencefreedom.fs-dev.co.uk	Used to distribute traffic to the website on several servers in order to optimise response times.
ARRAffinitySameSite	qa.experiencefreedom.fs-dev.co.uk	Used to distribute traffic to the website on several servers in order to optimise response times.
CONSENT	youtube.com	Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
_GRECAPTCHA	google.com	This cookie is used to distinguish between humans and bots and provides spam protection. This cookie is set by Google reCAPTCHA to filter requests from bots and prevent them from submitting forms on our site and compromising our data security.

Functional cookies

Name	Where it is from	Purpose
bc.visitor_token	boldchat.com	Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter.
bc-visitor-id	boldchat.com	Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website.
bc.visitor_token	experiencefreedom.co.uk	Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website.
yt-remote-cast-available	youtube.com	This HTML storage key is used to regulate the behavior of the integrated YouTube video player.
yt-remote-cast-installed	youtube.com	Stores the user's video player preferences using embedded YouTube video.
yt-remote-connected-devices	youtube.com	Stores the user's video player preferences using embedded YouTube video.
yt-remote-device-id	youtube.com	Stores the user's video player preferences using embedded YouTube video.
yt-remote-fast-check-period	youtube.com	Stores the user's video player preferences using embedded YouTube video.
yt-remote-session-app	youtube.com	Stores the user's video player preferences using embedded YouTube video.
yt-remote-session-name	youtube.com	Stores the user's video player preferences using embedded YouTube video.
bc-visit-id	boldchat.com	Same as _bcvm_vid_XXXXXX. Stores a unique, anonymous identifier (VisitID) to allow Bold360 to recognize a particular browsing session or visit to the website.
_bcvm_vid_118820878994046310	experiencefreedom.co.uk	Stores a unique, anonymous identifier (VisitID) to allow Bold360 to recognize a particular browsing session or visit to the website.
_bcvm_vrid_#	experiencefreedom.co.uk	Stores a unique, anonymous identifier (VisitID) to allow Bold360 to recognize a particular browsing session or visit to the website.
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.

Analytics and optimisation cookies

Name	Where it is from	Purpose
_dc_gtm_UA-#	experiencefreedom.co.uk	Used by Google Tag Manager to control the loading of a Google Analytics script tag.
_ga	experiencefreedom.co.uk	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_ga_#	experiencefreedom.co.uk	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
_gat	experiencefreedom.co.uk	Used by Google Analytics to throttle request rate.
_gid	experiencefreedom.co.uk	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_hjAbsoluteSessionInProgress	experiencefreedom.co.uk	This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.
_hjFirstSeen	experiencefreedom.co.uk	This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.
_hjid	experiencefreedom.co.uk	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
_hjIncludedInPageviewSample	experiencefreedom.co.uk	Determines if the user's navigation should be registered in a certain statistical place holder.
_hjIncludedInSessionSample	experiencefreedom.co.uk	Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.
_hjRecordingLastActivity	experiencefreedom.co.uk	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
_hjTLDTest	experiencefreedom.co.uk	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
hjViewportId	experiencefreedom.co.uk	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
collect	google-analytics.com	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
yt.innertube::nextId	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
yt.innertube::requests	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Marketing cookies

Name	Where it is from	Purpose
__sharethis_cookie_test__	experiencefreedom.co.uk	This cookie determines whether the browser accepts cookies.
TASSK	tripadvisor.com	This cookie allows the visitor to view embedded content from Tripadvisor, such as advertisements. This cookie is also used by the website to determine if visitor's click on the advertisements, in order to collect payment from Tripadvisor.
TAUD	tripadvisor.com	This cookie allows the visitor to view embedded content from Tripadvisor, such as advertisements. This cookie is also used by the website to determine if visitor's click on the advertisements, in order to collect payment from Tripadvisor.
ATN	atdmt.com	Targets ads based on behavioural profiling and geographical location.
MUID	bing.com	Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.
st_samesite	consensu.org	Used by ShareThis to track visitors’ website navigation and preferences - this is used for internal statistics and marketing.
IDE	doubleclick.net	Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
pagead/landing	doubleclick.net	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisements - this also allows the website to limit the number of times that they are shown the same advertisement.
test_cookie	doubleclick.net	Used to check if the user's browser supports cookies.
_fbp	experiencefreedom.co.uk	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
_gcl_au	experiencefreedom.co.uk	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
_hjRecordingEnabled	experiencefreedom.co.uk	This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.
_uetsid	experiencefreedom.co.uk	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisements - this also allows the website to limit the number of times that they are shown the same advertisement.
_uetsid	experiencefreedom.co.uk	Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.
_uetsid_exp	experiencefreedom.co.uk	Contains the expiry-date for the cookie with corresponding name.
_uetvid	experiencefreedom.co.uk	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
_uetvid	experiencefreedom.co.uk	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
_uetvid_exp	experiencefreedom.co.uk	Contains the expiry-date for the cookie with corresponding name.
fr	facebook.com	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
tr	facebook.com	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
ads/ga-audiences	google.com	Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
NID	google.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
pagead/landing	google.com	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - this also allows the website to limit the number of times that they are shown the same advertisement.
__vt	jscache.com	Links user’s preferences and website behaviour with the TripAdvisor website, allowing TripAdvisor to show relevant advertisement towards the specific user.
TADCID	jscache.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.
__vt	tripadvisor.com	Links user’s preferences and website behavior with the TripAdvisor website, allowing TripAdvisor to show relevant advertisement towards the specific user.
PMC	tripadvisor.com	This cookie allows the visitor to view embedded content from Tripadvisor, such as advertisements. This cookie is also used by the website to determine if visitor's click on the advertisements, in order to collect payment from Tripadvisor.
ServerPool	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.
SRT	tripadvisor.com	This cookie allows the visitor to view embedded content from Tripadvisor, such as advertisements. This cookie is also used by the website to determine if visitor's click on the advertisements, in order to collect payment from Tripadvisor.
TACds	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.
TADCID	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.
TART	tripadvisor.com	This cookie allows the visitor to view embedded content from Tripadvisor, such as advertisements. This cookie is also used by the website to determine if visitor's click on the advertisements, in order to collect payment from Tripadvisor.
TASession	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.
TASID	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.
TATravelInfo	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.
TAUnique	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.