Frequently Asked Questions

About the accommodation

 

  • What should I bring?

     

    In the glamping podsyurts and Airstreams, we provide basic necessities but you may want to bring additional items such as a hair dryer, towels, soap, and games.

     

    If you’re snuggling up in one of our wooden camping pods for the night, you’ll need to bring your own bedding and camping equipment too (including cooking equipment).

  • How many people can stay?

    Yurts can sleep two to four people – inside there’s a king size bed and two pull out single beds, suitable for a family of four.

     

    Glamping pods can sleep two adults and an additional two children up to 17 years old. There’s a double bed, sofa bed and bunk bed (the bunk takes a maximum of 11 stone/70kg). Children under six must never be left unaccompanied whilst using the bunk bed.

     

    Camping pods can sleep two adults and up to two small children (we recommend no older than seven or eight years old). Inside there is either a futon that converts into double bed or two camp beds. You can request an additional blow-up single camp bed for your children.

     

    Airstream Trailers can sleep up to four adults. It comes with one double bed and another double bed which converts from the seating area at the opposite end of the cabin.

     

    Please note: due to the cosy dimensions of our camping pods, and to avoid disappointment, you can only book this accommodation online for a maximum of two guests. If you require more guests to stay in this accommodation please call us on 01342 777533 (Monday to Friday, 9am to 5.30pm) to discuss your booking.

  • Do you supply tea and coffee?

    All of our fixed, glamping accommodation types have tea and coffee sachets within your welcome pack for a refreshing first drink on arrival, along with a kettle and mugs. If you’re an avid tea or coffee drinker, you will need to bring enough of a supply of tea, coffee, milk and sugar for your stay.

  • Is there self-catering?

    Our yurts and glamping pods come with a few appliances to help prepare simple breakfasts, snacks and light meals (kettle, toaster, microwave oven, fridge and utensils). To keep your sleeping areas clean and comfortable, we don’t provide full indoor cooking facilities.

     

    Your Airstream Trailer hire includes a 3-burner cook top, oven, grill large fridge/freezer as well as basic utensils and tableware.

     

    Our wooden camping pods don't feature cooking appliances, utensils, crockery and cutlery but you will find a kettle for that all-important cuppa.

     

  • Can I use a barbecue?

    Yes. A barbecue station is located in front of our  yurts, glamping pods and Airstreams, where you can use disposable charcoal barbecue. Disposable barbecues are on sale in reception if you decide not to bring your own.

     

    Our camping pods currently do not have a brick barbecue station beside them but you are welcome to use the disposable tin foil trays on a stable stand outside.

     

    Please  ensure that your disposable barbecue  doesn’t come into contact directly with the ground or decking. For your safety, please make sure that disposable barbecues are only used outside all accommodation and that they are left to cool before being thrown away. Never leave a barbecue  unattended once lit, and please be considerate of other guests nearby.

     

  • Are we allowed to have a campfire?

    We do not allow campfires on site. We also ask that no candles or other naked flames are used inside or near any accommodation on site.

  • Are the yurts/pods/Airstreams cleaned regularly?

    Your pod, yurt or Airstream will be cleaned and fresh linen provided before you arrive. The wooden camping pods are the only fixed accommodation where you'll need to bring your own sleeping bags or linen. For anyone staying longer than one week, it will be cleaned on the seventh day.

  • Is there heating, lights and power sockets?

    Lighting, heating and power sockets is supplied to the Airstreams, glamping pods, camping pods and yurts. In addition, the pods and Airstreams are insulated and remain warm through the winter. There is an electric oil heater provided in the yurts which are open from spring until early autumn – for cooler nights you might want to bring a hot water bottle too.

  • How secure is it on site?

     

    The  camping pods, yurts, glamping pods and Airstreams can all be locked, however they don’t contain a safe. If you bring valuable items with you, it is your responsibility to keep these items safe.

  • Is there Wi-Fi?

    Wi-Fi is provided across all of our sites, however availability is limited on some and a charge may apply. Please check the specific location page for more information.

  • What’s the difference between a camping pod and a glamping pod?

    Camping pods are an upgrade from tent camping, providing the full camping experience without the hassle of bringing and setting up a tent. These wooden pods are well insulated, more secure, offer more privacy and shelter than a tent, plus they include heating and electricity to keep you warm and snug – lovely! You'll also have access to the onsite toilet and shower facilities.

    Glamping pods are like a mini lodge, giving you your very own self-contained hotel room in the countryside! These are perfect for guests who want to be in the middle of nature on our fantastic sites and want to keep creature comforts close by, like a sprung bed and a private toilet and shower.

  • Are there toilets and showers on site?

    Yes, all of our sites have a simple toilet and shower building.

     

    Some of our fixed accommodation types are also installed with toilets, they are:

     

    Glamping pods come with a flushing toilet and shower as part of the en-suite.

    Airstream trailers have a shower and a toilet but note that you'll need to empty the toilet cassette regularly if you're using it (which includes a £50 deposit). Easy to follow user guides are included in the caravan, giving you step-by-step instructions on how to do this.

    Wooden camping pods and yurts do not have a toilet installed as part of the accommodation.

Making and managing your booking

  • Can I bring my dog/pet?

    Dogs (including guide dogs) are only permitted in a specified Experience Freedom accommodation where a dog friendly supplement is payable. Pets are accepted subject to availability of dog friendly accommodation and only when a supplement is paid.

  • Are you open all year?

    Glamping pods, camping pods and Airstreams are open all year round. Yurts  are open between Easter and October but dates might change, dependent on the British weather! 

  • Can I arrive before/after the check-in time?

    From 3pm your accommodation will be ready for you but we cannot guarantee this if you arrive earlier. Reception closes at 7pm. If there's an emergency and you expect to arrive on site later, please notify the site before 7pm.

  • Can leave before/after the check-out time?

    Check-out is at 10am. Some of our sites have gates which are locked overnight. If you need to get away early, please speak to staff onsite, who can arrange a space in the overnight car park outside the gates, where you may park the night before you leave.

  • Do you accept group bookings?

    We do not accept bookings for party events, stag, hen parties or similar. We reserve the right to refuse bookings should they appear unsuitable for the accommodation and reserve the right to refuse admission on arrival if any aspect of the booking is misrepresented.

  • How do I amend/cancel my booking?

    Please contact us by phone on 01342 777533 to amend or cancel your glamping or camping booking. Further booking information can be found when you log in to view My Bookings. You can also read about our amendment and cancellation policy in our terms and conditions. If you would like to amend or cancel a motorhome hire booking, please head to the SwiftGo website and contact them directly. 

  • How long can I stay for?

    You may stay in the pods, Airstreams or yurts for a minimum of two nights or up to 21 consecutive nights. Tent campers may stay for one night or up to 21 consecutive nights

  • Why is my search returning no availability?

    We are working hard to give you the best glamping holiday we can which means that some of our glamping accommodation types are temporarily unavailable at particular sites from time to time, as we work on site improvements. Opening dates are highlighted on each site location page.

  • Can I arrive without booking ahead?

    Unfortunately, we are unable to accept bookings more than 1 day prior to arrival. This means that if you want your stay to start on a Friday, the latest you can book your stay is Wednesday evening prior to arrival.

  • I am a member of the Caravan and Motorhome Club, do I get a discount?

    Yes, Club members and Club member’s friends and family can get 10% off their glamping booking!

    Simply enter your Caravan and Motorhome Club membership number at the checkout and proceed to confirm your booking. If you are not the membership card holder, please call the Caravan and Motorhome Club on 01342 777533 to discuss and apply the discount to your booking over the phone.

    Club members also receive free CDW (Collision Damage Waiver) on their Motorhome Hire. To redeem, simply book your hire without selecting CDW at the checkout. Then, email bookingenquiries@swiftgo.co.uk with your name and membership number and CDW will be added for free. You will need to present your membership card when collecting your motorhome from the depot.

  • Does Experience Freedom take deposits?

    For breakages, we don’t take a deposit however guests will be liable for any damage they cause in the accommodation or on site.

    If you're staying in the Airstream caravan, you'll need to pay a £50 deposit for the toilet cassette. If you don't use it or leave the cassette clean, your deposit will be refunded. 

  • The Caravan Club is appearing as the merchant on my Experience Freedom WorldPay email purchase receipt, is that correct?

    Yes, The Caravan Club Limited will appear as the Merchant provider on your automated WorldPay email purchase receipt. Should you have any further questions or an enquiry please email enquiries@experiencefreedom.co.uk