Frequently Asked Questions

About the accommodation

 

  • What do we need to bring?

    We provide basic necessities in the glamping pods and yurts but you may want to bring additional items such as a hair dryer, towels, soap, and games.

     

    If you’re snuggling up in one of our wooden camping pods for the night, you’ll need to bring your own bedding and camping equipment too (including cooking equipment). 

     

    For more information, go to our glamping pod, camping pod and yurt pages for a full inventory of what’s included in your accommodation.

  • How many people does your accommodation sleep?

    Yurts can accommodate up to four adults – inside you'll find a king size bed and two pull out single beds, suitable for a family of four (with two adults sharing the king size bed).

     

    Glamping pods can sleep two adults and an additional two children up to 17 years old. Inside there’s a double bed, sofa bed and bunk bed (the bunk takes a maximum of 11 stone/70kg). Children under 6 must never be left unaccompanied whilst using the bunk bed.

     

    Camping pods can sleep two adults and up to two small children (we recommend no older than 7 or 8 years old). Inside there is either a futon that converts into double bed or two camp beds. You can request an additional blow-up single camp bed for your children.

     

    Please note: due to the cosy dimensions of our camping pods, and to avoid disappointment, you can currently only book this accommodation online for a maximum of 2 guests. If you require more guests to stay in this accommodation please call us on 01342 777533 (Monday to Friday, 9am to 5.30pm) to discuss your booking.

  • Does the accommodation come with tea/coffee?

    In all of our fixed, glamping accommodation types, we provide tea and coffee sachets in your welcome pack for a refreshing first drink on arrival, along with a kettle and mugs. If you’re an avid tea or coffee drinker, you will need to bring enough of a supply of tea, coffee, milk and sugar for your stay.

  • Is there self-catering?

    Inside our yurts and glamping pods, we provide a few appliances to help prepare simple breakfasts, snacks and light meals (kettle, toaster, microwave oven, fridge and utensils). To keep your sleeping areas clean and comfortable, we don’t provide full indoor cooking facilities.

     

    Camping pods do not come with any cooking appliances, utensils or crockery and cutlery. A kettle is supplied for your convenience.

  • Can I use a BBQ?

    Yes, you may.

     

    Our yurts and glamping pods have a brick-built barbecue stations outside within which you can use disposable charcoal barbecues. You can purchase disposable BBQs from reception if you decide not to bring your own.

     

    Our camping pods currently do not have a brick BBQ station beside them but you are welcome to use disposable tinfoil BBQ trays on a stable stand outside. .

     

    Please  ensure that your BBQ doesn’t come into contact directly with the ground or decking. For your safety, please make sure that disposable barbecues are only used outside all accommodation and that they are left to cool before being thrown away. Never leave a BBQ unattended once lit, and please be considerate of other guests nearby.

  • Are we allowed to have a camp fire?

    We do not allow campfires on site. We also ask that no candles or other naked flames are used inside or near any accommodation on site.

  • How often are the yurts/pods cleaned?

    Your accommodation will always be cleaned and fresh linen provided to glamping pods and yurts before you arrive. For anyone staying longer than one week, it will be cleaned on the seventh day. 

  • Is there heating, lights and power sockets?

    Lighting, heating and power sockets are supplied to glamping pods, camping pods and yurts. In addition, the pods are insulated and remain warm through the winter. There is an electric oil heater is provided in the yurts which are open until early autumn – for cooler nights you might want to bring a hot water bottle too.

  • Is there a safe?

    Although the camping pods, yurts and the glamping pods can all be locked, they don’t contain a safe. If you bring valuable items with you, it is your responsibility to keep these items safe.

  • Is there Wi-Fi?

    Wi-Fi is provided across all of our sites, however availability is limited on some and a charge may apply. Please check the specific location page for more information.

  • What’s the difference between a camping pod and a glamping pod?

    Camping pods are an upgrade from tent camping, providing the full camping experience without the hassle of bringing and setting up a tent. These wooden pods are well insulated, more secure, offer more privacy and shelter than a tent, plus they include heating and electricity to keep you warm and snug – lovely! You'll also have access to the onsite toilet and shower facilities.

    Glamping pods are like a mini lodge, giving you your very own self-contained hotel room in the countryside! These are perfect for guests who want to be in the middle of nature on our fantastic sites and want to keep creature comforts close by, like a sprung bed and a private toilet and shower.

Making and managing your booking

  • Why is my search returning no availability?

    We are working hard to deliver glamping pods and yurts to a number of locations. Some of our locations will be temporarily unavailable for a few months in 2018, as we work on site improvements. Opening dates are highlighted on each site location page.

  • Are the yurts and glamping pods open all year?

    Both glamping pods and camping pods are open all year round. Yurts are open between May and September, but may open earlier, and close later dependent on the British weather!

  • Can I arrive before/after the check-in time?

    From 3pm your accommodation will be ready for you but we cannot guarantee this if you arrive earlier. Reception closes at 8pm. If there's an emergency and you expect to arrive on site later, please notify the site as soon as possible.

  • Can leave before/after the check-out time?

    Check-out is at 10am. Some of our sites have gates which are locked overnight. If you need to get away early, please speak to staff onsite, who can arrange a space in the overnight car park outside the gates, where you may park the night before you leave.

  • Do you accept group bookings?

    We do not accept bookings for party events, stag, hen parties or similar. We reserve the right to refuse bookings should they appear unsuitable for the accommodation and reserve the right to refuse admission on arrival if any aspect of the booking is misrepresented.

  • How do I amend/cancel my booking?

    Please contact us by phone on 01342 777533 to amend or cancel your glamping or camping booking. Further booking information can be found when you log in to view My Bookings. You can also read about our amendment and cancellation policy in our terms and conditions. If you would like to amend or cancel a motorhome hire booking, please head to the SwiftGo website and contact them directly. 

  • Are pets allowed to stay?

    Sorry, we are currently unable to accept pets (other than guide dogs) in the yurts or pods. 

  • How long can I stay for?

    You may stay in the pods or yurts for a minimum of two nights, up to 21 consecutive nights. Tent campers may stay for one night, up to 21 consecutive nights

  • Can I arrive without booking ahead?

    Unfortunately, we are unable to accept bookings more than 1 day prior to arrival. This means that if you want your stay to start on a Friday, the latest you can book your stay is Wednesday evening prior to arrival.

  • I am a member of the Caravan and Motorhome Club, do I get a discount?

    Yes, Club members and Club member’s friends and family can get 10% off their glamping booking!

    Simply enter your Caravan and Motorhome Club membership number at the checkout and proceed to confirm your booking. If you are not the membership card holder, please call the Caravan and Motorhome Club on 01342 777533 to discuss and apply the discount to your booking over the phone.

    Club members also receive free CDW (Collision Damage Waiver) on their Motorhome Hire. To redeem, simply book your hire without selecting CDW at the checkout. Then, email bookingenquiries@swiftgo.co.uk with your name and membership number and CDW will be added for free. You will need to present your membership card when collecting your motorhome from the depot.

  • Do Experience Freedom take a deposit for breakages?

    No we don’t take a deposit for breakages, however guests will be liable for any damage they cause in the accommodation or on site.

  • The Caravan Club is appearing as the merchant on my Experience Freedom WorldPay email purchase receipt, is that correct?

    Yes, The Caravan Club Limited will appear as the Merchant provider on your automated WorldPay email purchase receipt. Should you have any further questions or an enquiry please email enquiries@experiencefreedom.co.uk